Before ordering your Marie Fritz Perry Fine Art Portrait it is important you read our MARIE FRITZ PERRY Terms and Conditions. If you have any questions please don't hesitate to email our studio at any time.
Customers have a 7 day money back guarantee from the date of their deposit for a portrait order and they will receive a full refund should they decide not to go ahead with their order. Additionally, clients may waive this seven day period to expedite the start of their portrait process at the time of placing their initial deposit to ensure safety in all your transactions.
Clients make a non-refundable deposit to secure a place in our client list. Deposits are calculated on our Pricing page based upon the size and medium of your desired portrait. If clients wish to cancel prior to artwork starting, after 7 days of ordering, the deposit is retained to cover shopping cart fees, office administration, preliminary sketches and artist consultations, website client list creation and client emails.
A down payment must be made before work commences which is calculated at the time of your order based upon size and portrait art medium selected (oil, pastel, or graphite pencil). After sketches are approved, clients will be required to pay 50% of their remaining portrait balance and then the balance in full (including shipping, handling & insurance) must be paid two weeks prior to the shipment of the Original Fine Art Portrait.
If you wish to cancel on completion of the portrait before its shipped, we retain the deposit plus 50% of the final payment total.
On receiving an approved portrait you have 7 days to contact us about any changes required. If the portrait needs to be returned for alterations, the client must meet the costs of shipping both ways. If after the changes have been made and the customer is still not happy and would like a refund, we retain the deposit plus 60% of the final payment total.
If a client receives an approved portrait and wishes to have a refund but declines the opportunity for us to make changes, a refund will only be made once the client has returned the portrait to us in its original condition, in original packaging within 7 days. We retain the deposit plus 60% of the final payment total. We cannot refund framing, prints or shipping costs.
Prices are noted in US dollars. Conversions of our prices can be seen on our Prices page—please select the appropriate currency for your country. If you reside outside the US, your credit card company should exchange the amount charged to the currency of your country at the current exchange rate. Please note that payments and refunds are in US dollars and we cannot be held responsible for any loss due to exchange rate fluctuations.
Gift Certificates are non-refundable and are valid for 1 year from the date of purchase. Current portrait prices will be charged for all gift certificate transactions.
All orders from the Marie Fritz Perry studio are insured in shipment and in the unfortunate circumstance where your Fine Art Portrait is damaged in shipment, please return the artwork to our studio and the portrait will be repaired or redone at no additional cost beyond the insurance payment from the shipping company.
We retain the copyright on all artwork produced and we reserve the right to use paintings and drawings as examples on our MARIE FRITZ PERRY website and for our own promotional materials. Emails from our clients may also be used in their entirety or in part as a testimonial on our website. We do not sell merchandise designed from client work or allow anyone else use the artwork created for clients for profit or non profit without prior consent. If clients do not wish to have their artwork or emails displayed on our website, please let us know at the time of placing your order.